You don’t mess with the Swifties.
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More than two dozen fans have filed a lawsuit against Ticketmaster, accusing the company of fraud, misrepresentation and antitrust violations, The Washington Post reported.
The suit came after fans had issues purchasing tickets for Swift’s upcoming “Eras” tour and claimed that Ticketmaster botched several items — including the “Verified Fan” presale codes to the wait times provided on the sale’s website.
Taylor Swift’s ‘Eras Tour’ ticket sales crashed Ticketmaster, sparks frustration for fans
The suit claims that Ticketmaster allowed scalpers and bots to get into the TaylorSwiftTix presale site, Entertainment Weekly and Rolling Stone reported.
Tickets first went on presale on Nov. 15 for those who were part of the verified program, but shortly after the sale began, fans were complaining about issues, with some having to wait in a queue for more than five hours, according to Entertainment Weekly. Ticket sales depending on location or other early access presales were later delayed.
Taylor Swift says Ticketmaster fiasco ‘excruciating for me’
Eventually, public ticket sales were canceled, with Ticketmaster saying there was “insufficient remaining ticket inventory” left, BuzzFeed News reported.
Ticketmaster cancels public sale of Taylor Swift tour tickets
The complaint, which had 26 plaintiffs initially with at least another 150 people showing interest in taking part, seeks $2,500 for each violation of California’s Unfair Competition Law referring to “any unlawful, unfair or fraudulent business act or practice and unfair, deceptive, untrue or misleading advertising,” the Post reported.
The Washington Post, Entertainment Weekly and other media outlets reached out to Ticketmaster for a comment but no news outlet has received one as of Monday afternoon.
Swift apologized to her fans but blamed Ticketmaster for the issues.
“There are a multitude of reasons why people had such a hard time trying to get tickets, and I’m trying to figure out how this situation can be improved moving forward,” Swift said three days later, according to Entertainment Weekly. “I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”
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Ticketmaster also apologized to the songwriter and her fans for the “terrible experience” trying to buy tickets.
The Department of Justice has started an investigation into Ticketmaster’s practices, BuzzFeed News reported.
Here are some memorable photos of Taylor Swift through the years.
2006: Country singer Taylor Swift arrives at the 41st annual Academy of Country Music Awards held at the MGM Grand Garden Arena on May 23, 2006, in Las Vegas.
2007: Music artist Taylor Swift performs during the Academy of Country Music New Artists’ Party for a Cause show at the MGM Grand Conference Center on May 14, 2007, in Las Vegas.
2008: Singer Taylor Swift arrives at the 50th annual Grammy Awards held at the Staples Center on February 10, 2008, in Los Angeles.
2009: Kanye West (left) jumps onstage after Taylor Swift (center) won the "Best Female Video" award during the 2009 MTV Video Music Awards at Radio City Music Hall on September 13, 2009, in New York City.
2010: Musicians Kary Perry and Taylor Swift during the 52nd annual Grammy Awards Salute to Icons Honoring Doug Morris held at the Beverly Hilton Hotel on January 30, 2010, in Beverly Hills, California.
2011: Taylor Swift and Selena Gomez perform onstage during the "Speak Now World Tour" at Madison Square Garden on November 22, 2011, in New York City.
2012: Taylor Swift performs onstage during the MTV EMA’s 2012 at Festhalle Frankfurt on November 11, 2012, in Frankfurt am Main, Germany.
2013: Taylor Swift arrives at the 55th annual Grammy Awards on February 10, 2013, in Los Angeles.
2014: Musician Taylor Swift attends the "Charles James: Beyond Fashion" Costume Institute Gala at the Metropolitan Museum of Art on May 5, 2014, in New York City.
2015: Taylor Swift, Jay-Z, Kanye West and Kim Kardashian attend the 57th annual Grammy Awards at the Staples Center on February 8, 2015, in Los Angeles.
2016: Recording artist Taylor Swift attends the 2016 Vanity Fair Oscar Party Hosted By Graydon Carter at the Wallis Annenberg Center for the Performing Arts on February 28, 2016, in Beverly Hills, California.
2017: Musician Taylor Swift performs onstage during the Super Saturday Night Concert at Club Nomadic on February 4, 2017, in Houston.
2018: Taylor Swift attends the 2018 American Music Awards at Microsoft Theater on October 9, 2018, in Los Angeles.
2019: Taylor Swift performs during the TIME 100 Gala 2019 Dinner at Jazz at Lincoln Center on April 23, 2019, in New York City.
2020: Taylor Swift attends the 2020 Sundance Film Festival "Miss Americana" Premiere at Eccles Center Theatre on January 23, 2020, in Park City, Utah.
2021: Taylor Swift, Jack Antonoff, and Aaron Dessner accept the Album of the Year award for "Folklore" onstage during the 63rd annual Grammy Awards at the Los Angeles Convention Center on March 14, 2021, in Los Angeles.
2021: Taylor Swift attends the "All Too Well" New York Premiere on November 12, 2021 in New York City. (Photo by Dimitrios Kambouris/Getty Images)
2021: Writer-director Taylor Swift attends a premiere for the short film "All Too Well" at AMC Lincoln Square 13 on Friday, Nov. 12, 2021, in New York. (Photo by Evan Agostini/Invision/AP)
2022: Taylor Swift speaks during a graduation ceremony for New York University at Yankee Stadium in New York, Wednesday, May 18, 2022. (AP Photo/Seth Wenig)
2022: Taylor Swift waves to graduates as she participates in a graduation ceremony for New York University at Yankee Stadium in New York, Wednesday, May 18, 2022. (AP Photo/Seth Wenig)
Taylor Swift performs onstage during the Taylor Swift | The Eras Tour at Lumen Field on July 22, 2023 in Seattle, Washington. (Photo by Mat Hayward/TAS23/Getty Images for TAS Rights Management)