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MUNHALL, Pa. – A funeral director in Pennsylvania is facing charges after a family said their loved one’s remains were left decomposing and unrefrigerated for days.

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Michael Aldrich was operating West Funeral Home in August when police said he was contacted by a family for services and a cremation, WPXI reported.

The family tried to cancel the services after finding another funeral home, but were told the cremation had already been done, according to a complaint obtained by WPXI.

Days later, a third party went to pick up the remains and found the body had not been cremated. Instead, it was badly decomposed after being left unrefrigerated, WPXI reported. Pennsylvania law requires a dead body to be embalmed, placed in a sealed casket or refrigerated if final disposition does not occur within 24 hours.